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Tuesday, September 12, 2006

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how odd - we had some problems with a rebate with them, and they cleared it right up. Also got my laptop sooner then I expected... which was nice.

I am having a little problem with it from time to time and we have a two year contract, but I can't afford to let my laptop go visit it's home right now. I'm too damn busy, so I work around it.

Though, our next laptop? A Mac.

My next laptop will probably be a Velocity Micro or a Toshiba. I would have considered Alienware, but Dell bought the company out.

this makes me SO glad I didn't buy a Dell laptop last year. I got an HP and have had no problems with it -- though I have not had to call HP so have no idea how their customer service is.

Pretty much the only company with reasonably good customer support is Apple, according to Consumer Reports. But Velocity Micro had great support when I needed it a couple years ago.

We have two Dell desktops, one is three years old, the other is about eight months, and they both have been problem-free. Well, sort of... The new one, an XPS 400, suddenly shut down by itself a few weeks back. The Windows restart took about 20 minutes, as opposed to less than a minute before. Once it starts up, opening up programs like Firefox and Picasa is very slow. However, after a few minutes everything is back to normal speed. If I just don't have to restart this computer everything seems fine.

I bought our first laptop yesterday and, because of my unease over what just happened to our desktop, I didn't even look at Dell. Instead, I went with an HP Pavilion because of the good reviews. It's for my wife's birthday (shhh, don't tell) next week. She'll be using it for Internet and photo organization mostly.

As a whole, Dell still has a pretty good reputation. I was just relating my experiences.

As to your Dell that is having trouble starting up: I suggest you do deep virus and spyware scans on that computer. You are not experiencing normal behavior at all.

You can set SpyBot to run before Startup. That'll catch anything lurking in the StartUp Process.

My problem's been getting the damn thing to turn on. If I turn it off and let it sit - not just restart it - then I have to pull the battery to get it to go.

I know it's probably my fault (it's been dropped a couple times) so I can't complain too much.

Isn't it funny how new laptops come encrusted in styrofoam? If they're not tough enough to survive shipping, they're certainly no match for my two kids.

High Five Brett!

Dell sucks real ass! I know exactly how you feel.

I've heard ALL sorts of problems from Dell computers. Luckily, I don't own one but my mom does.


The next laptop I'm purchasing is from Fujitsu. :)

Be sure to tune into DadTalk over the next couple days. I have a real surprise about Dell coming.

My next desktop PC will be from a local PC shop that has been in business for 10 or more years so that I can complain to someone's face. My next laptop will probably be from Costco simply because I can return it within six months without hassle.

As a lot of my friends say, there's always a Mac.

On April 2, 2009, an onsite technician came to replace a part on my XPSM 1530 laptop that is under warranty until 1/9/2010. He replaced the part and put a new motherboard in it although the motherboard in it was working fine. Well, after he worked on it and put in the new board, he went to start it and it wouldn't even boot up or post. So, he put the other board back in it that WAS working and still couldn't get it to boot up. So, he called in and had a system exchange set up. Then on 4/9/2010, the system replacement was shipped to me and would arrive via fed ex on 4/10/2010 but it didn't. Dell recalled it back in from fed ex before it was delivered to me so now I have a system that is broke compliments of the onsite technician and I cannot get any resolution from Dell. I keep getting promised that someone would call me back within 24 or 48 hours but that has not happened. I do not know what to do now.

Correction on the date on previous post. The dates should all have the year 2009 except the date of the warranty expiration is 1/9/2010.

Wow, it's been almost three years since I wrote this post and Dell is still having problems. Did you look at their unresolved problems page? https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&l=en&s=gen&redirect=1

Brettdl,
Hi, yes I have went through all proper channels to get this resolved and I get promise after promise that it will get resolved. I think when anyone damages something of yours, they should replace it. I have a warranty until 1/9/2010 and Dell seems to not want to do anything about it.

I think it's time you call Consumer Reports.

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